General Terms & Conditions

Welcome to Fray Fitness. Fray Fitness offers products and services to you when you visit our store at When shopping with Fray fitness, wether the order is placed over the phone or through the website, you agree to the following terms and conditions. 



Taxes are charged on orders shipped to states where we are required by law to collect tax. For the states we do not collect sales tax, you may be responsible for reporting your purchase and paying sales tax directly to your state. 



Fray Fitness will make every attempt to be certain that all product dimensions, colors, and photos are 100% accurate; however, there are times where minor discrepancies based on screen resolution or other possible factors may occur. Any questions or hesitations based on color or dimensions must be discussed prior to placing your order. Fray Fitness will not be responsible for minor discrepancies from what was advertised. 



We do not warrant that product descriptions or other site content are accurate, complete, reliable current, or error-free. Prices and promotions are subject to change. Despite our very best efforts, rarely, an item on our website may be misplaced or unavailable. If any of these issues arise, we reserve the right to cancel your order or contact you for further instructions on how to proceed. 



We take great pride and extreme effort to ensure your order is shipped correctly, but on occasion, we make a mistake. If you receive an incorrect item or order, please contact us within 7 days from delivery and we will fix the issue. 



We typically ship out within 24 business hours. If you wish to cancel an order that has not yet shipped, please contact customer service and we will cancel if it has not yet shipped. Orders are not canceled until confirmed by Fray Fitness. 



Fray Fitness ships to all of the lower 48 United States and uses several different carriers for shipping. Included, but not to limited to: UPS, FEDEX, USPS, and LTL freight carriers. Fray Fitness uses shipping carriers and methods at it's sole discretion. 

APO SHIPPING: We are committed to supporting our servicemen on shipments in the lower 48 states. For those of you on deployment, please give us a call for custom shipping quote 

Fray Fitness does not guarantee delivery dates. Typical transit time after product has been handed to the carrier is 1 to 5 days when shipping ground and 2 to 7 days when shipping freight, but can occasionally take longer.

Most orders under 500 pounds will be shipped a ground packaging service. Large orders will be shipped through a freight service. 

When shipping freight, we always chose the "Contact before delivery" option. You will need to be present for the appointment time given to you by the trucking company. Fray Fitness is not responsible for any charges or losses incurred by missed  appointments by the customer or the trucking company. 

Typically the LTL freight shipping method is "curbside service". You will be responsible for moving the freight from the curb to where you need it, unless you have paid for "inside delivery". Doorstep deliveries (i.e. deliveries down driveways, private roads, etc.) require a "white glove" freight service. If you would like this service, we will be happy to schedule it for you. This will be an additional charge from the freight company. The driver is under no obligation to move or assist you in moving the freight. They are required only to help get it off of the truck to street level. Any request for the driver to assist you further will incur additional charges that you will be billed for.  

We insure your equipment at its full replacement cost. You will be required to thoroughly document any damage, real or potential, keeping in mind that you have a right to decline delivery of obviously damaged equipment. Any items damaged during shipment must be reported within 1 business day of delivery. It is the customers responsibility to provide Fray Fitness with any documentation that we need to facilitate the process of filing a claim with the carrier. This may include, but not limited to providing pictures of the item, pictures of packaging, and signed affidavits. Failure to do so will revoke your right to file a claim and release Fray Fitness from any further liability. 

If you suspect damage during the shipment, please tell the driver that you would like them to note the appeared damage, and take pictures of the unopened package in the drivers presence. Do not under any circumstances destroy the packaging when opening, or discard it after it is opened. It is very important to keep any and all evidence of damage. When you send us the pictures, please provide in focus pictures. We may not be able to accept blurry pictures. The damaged product may need to be returned to Fray Fitness. If so, it must be returned within 5 business days. 

If your order is returned to us due to an incorrect address, insufficient address, abandoned package, or refused package, you are responsible for the original shipping cost. The amount will be deducted from your order. 

Any missing parts must be reported within 30 days. 

Fray Fitness values customer service and will always do our best to resolve these issues as quickly and fairly as possible.



At Fray Fitness, we stand behind every sale. We only sell products we would use ourselves. We offer a full 60 day window from the date of purchase for a return/exchange on any new and unused item. Returned items must include original packaging. Items must be in new condition. Please note that any wear and tear from use will prevent your item for qualifying for a refund. We will evaluate the items to ensure new condition before processing the refund. With the exception of shipping errors, damages, or defective products, all shipping costs are the responsibility of the customer. Any shipping charges (to AND from) that were incurred on the order are non-refundable, and will be deducted from your total refund.

If you receive a defective product within the first 30 days, Fray Fitness will refund the original purchase price, as well as provide return shipping. Defective products must be reported within 30 days. Customers will be asked to provide photographs that provide a clear image of the quality issue in question. 




Any notice hereunder shall be deemed to have been given if sent by prepaid first class mail to the party concerned at its last known address. Notice to Fray Fitness shall be made to Fray Fitness, 13555 Automobile Blvd. Suite 420, Clearwater, FL 33762, Attn: Legal Dept.  

Failure by Fray Fitness to exercise or enforce any rights hereunder shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof at any time or times thereafter.


Unless otherwise agreed in writing, the terms and conditions contained herein shall be governed by and construed under the laws of the State of Florida, USA.