SHIPPING - GENERAL
Fray Fitness ships to all the lower 48 United States and uses several different carriers for shipping. Included, but not limited to: UPS, FEDEX, USPS, AND LTL freight carriers. Fray Fitness uses shipping carries and methods at its sole discretion.
APO SHIPPING: We are committed to supporting our servicemen on shipments in the lower 48 states. For those of you on deployment, please give us a call for a custom shipping quote.
Fray Fitness does not guarantee delivery dates. Typical transit time after product has been handed to the carrier is 1 to 5 days when shipping ground and 2 to 7 days when shipping freight but can occasionally take longer. We typically ship the same or next business day, however during certain times, including busy season, it can be up to a week or longer depending on circumstances.
At any time for any reason a purchaser cancels an order that has already been shipped out, the purchaser will forfeit the entire shipping cost paid by Fray Fitness to ship it. No exceptions.
If your order is returned to us due to an incorrect address, insufficient address, abandoned package, a result of the freight company not being able to reach you, or refused package, you are responsible for the original shipping cost. You are also responsible for the shipping/freight charges back to us as well. Both amounts will be deducted from your order amount you originally paid. You will also be responsible for any storage fees incurred from the freight company due to non-response from them trying to reach you. You will not receive these funds back.
Due to the nature of what we sell, products are normally large and heavy, requiring a freight shipment. Most orders under 500 pounds will be shipped by a ground packaging service. Large orders will be shipped through a freight service. Below you will find a few important guidelines to make sure any issues that may occur as your shipment travels from Memphis, TN to you is well documented. Fray Fitness values customer service and will always do our best to resolve these issues as quickly and fairly as possible.